GA technologies Co., Ltd.

Employee Protection at GA technologies Group

Introduction

GA technologies Co., Ltd. and its group companies (hereinafter collectively referred to as "our group") are tech companies that are working to transform businesses in various industries, including real estate, with the mission of "continuously creating surprise and inspiration through technology x innovation." We believe that technological advancements will change the way we live in the future, and that "innovation" is essential for realizing a better world. We believe that our mission is to provide solutions that realize a comfortable transaction experience and operational efficiency, and to realize the optimal approach to all challenges.
We believe it is essential to provide a trustworthy environment where the human rights of both customers and employees are respected, and to ensure a safe and secure working environment where employees working within our group can maintain their physical and mental health (employee protection).
Furthermore, in order to achieve this, our group has established a "Basic Policy on Customer Harassment."

Definition of Customer Harassment

Based on the Ministry of Health, Labor and Welfare's "Corporate Manual for Countermeasures against Customer Harassment," customer harassment is defined as "complaints or behavior from customers, etc., in which the means or manner of realizing the demands of the complaints or behavior are inappropriate according to social standards, in light of the validity of the content of the demands made in the complaints or behavior, and the working environment of the employee is harmed by such means or manner."

Please see the Ministry of Health, Labour and Welfare's "Corporate Manual for Countermeasures against Customer Harassment" here.

Examples of Actions

Examples of customer harassment include, but are not limited to:

  1. When the content of a customer's request is inappropriate
    ・When no defects or negligence are found in the products or services provided by the company.
    ・When the content of the request is not related to the products or services provided by the company

  2. The means and manner of realizing the request are inappropriate according to social standards (the request is likely to be deemed inappropriate regardless of its validity)
    ・Physical attacks (assault, injury)
    ・Mental attacks (threats, slander, libel, insults, verbal abuse)
    ・Intimidating behavior
    ・Request for dogeza
    ・Continuous (repeated) and persistent behavior
    ・Restrictive behavior (refusing to leave, staying put, confinement)
    ・Discriminatory or sexual remarks or behavior
    ・Attacks or demands made against individual employees (which may be deemed inappropriate in light of the validity of the demands)
    ・Request for product exchange
    ・Demand for monetary compensation
    ・Demanding an apology (excluding dogeza)

Customer Service

Our group will continue to respond sincerely to customer opinions and requests. Even if an incident suspected of customer harassment occurs, we will first respond sincerely. However, if the target's behavior continues despite warnings, we will consider it to be customer harassment and take firm action to protect each and every employee of our group. If the target's behavior continues, we will take measures we deem necessary, such as refusing to provide products or services. If we determine that the behavior is malicious or a criminal act, we will work with external experts such as the police and lawyers to respond firmly, including taking legal action.

Initiatives within the Group

In order to respond to customer harassment in an organized manner, we will implement the following measures.
・Awareness and training on customer harassment basics
・Establishing methods and procedures for dealing with customer harassment
・Establishment of a consultation and reporting system in the event of customer harassment
・Collaboration with external experts (lawyers, etc.)

Establishment date: April 23, 2025